Welcome to our Green Help Centre! We’ve gathered answers to the most common questions about bringing your new leafy friends home. Whether you’re a seasoned plant parent or just starting your urban jungle, we’re here to help.

🌿 Our Plants & Products

What types of plants do you specialise in?
We lovingly curate a wide range of indoor greenery to suit every space and style. Our collections include easy-care favourites like Cacti & Succulents and Shade Tolerant Indoor Plants, statement pieces like Large Leafed Plants and Indoor Trees & Bonsai, as well as trending and decorative varieties such as Variegated Houseplants and Tropical Indoor Plants. We also offer beautiful Indoor Plant Pots and essential Plant Care products.
Are the plants suitable for beginners?
Absolutely! Our Indoor Plants and Shade Tolerant collections are selected for their resilience and ease of care. Each plant listing includes care guidelines to help your new friend thrive. For first-time plant parents, we recommend starting with our Plant Care section for tips and essentials.

📦 Delivery & Shipping

Where do you deliver, and how long does it take?
We ship globally with love from Liverpool! (Currently, we are unable to deliver to some parts of Asia and remote regions due to customs restrictions. Our checkout will confirm if we can deliver to your address.)

Standard Shipping (Recommended): £12.95 via DHL or FedEx. Your order is processed in 1-2 business days and delivered within 10-15 business days after dispatch. Perfect for when you’re eager to start styling!

Free Global Shipping: Available on all orders over £50 via EMS. Processing takes 1-2 business days, with delivery in 15-25 business days after dispatch. A fantastic option for building your collection or combining a plant with its perfect pot.
How are the plants packaged for delivery?
Every plant is packed with expert care and personal attention at our Liverpool headquarters. We use specially designed packaging to protect your green companions in transit, ensuring they arrive healthy, secure, and ready to flourish in your home. We treat them as if we were delivering them to our own urban jungle!
Can I track my order?
Yes! As soon as your plant family members are on their way, we’ll send you a tracking link via email so you can follow their serene journey right to your door.

💳 Payments & Accounts

What payment methods do you accept?
We offer a secure and easy checkout process. We accept Visa, MasterCard, JCB, and PayPal.
Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your details for a faster checkout next time you feel the urge to expand your plant family.

♻️ Returns & The Happiness Guarantee

What is your returns policy?
We stand by the health and quality of every plant. If your Cactus, Fern, or Bonsai doesn’t arrive in perfect health, please contact our friendly team at [email protected] within 15 days of receipt. We’re here to make it right and ensure your happiness.
Do you accept returns if I change my mind?
Due to the living nature of our products, we cannot accept returns for change of mind. Our focus is on ensuring your plant arrives in perfect health, ready to become a cherished part of your home. Please refer to our Happiness Guarantee above for quality-related concerns.

🎁 Gifting & Special Orders

Do you offer gift options?
Yes! Plants make wonderful, thoughtful gifts. Explore our dedicated Gifting collection and select Free Global Shipping on orders over £50 for exceptional value. It’s the perfect way to send a living gift of calm to someone special, anywhere in the world.
Can I order a plant with a pot included?
Certainly! Our Plants With Pots collection offers beautifully paired combinations. You can also browse our Indoor Plant Pots and Plant Pots sections to find the perfect home for any plant. Combining a plant with its pot is a great way to unlock free delivery on orders over £50.

Still have a question? Our plant-loving team in Liverpool is always happy to help.
Reach out to us at [email protected].

With green regards,
The Team at Happy House Plants Sale Store
34 Mathew St, Liverpool, GB L7R 7BI

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