Privacy Policy

Last Updated: October 26, 2023

Welcome to Happy House Plants Sale Store. Just as we nurture every Cactus, Fern, and Bonsai in our Liverpool nursery with attention and trust, we are committed to caring for your personal information with the same integrity and transparency. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our online store at plantsalestore.com.

Our store is designed for plant lovers—from those selecting their first leafy companion to seasoned collectors expanding their urban jungle with Variegated Houseplants or Indoor Trees and Bonsai. We believe your shopping experience should be as secure and serene as the plants we deliver to your door.

1. The Information We Cultivate

To provide you with a seamless and nurturing shopping experience, we may collect the following types of information:

• Personal Details You Provide: When you make a purchase, create an account, or contact our team, we collect information such as your name, email address, shipping address, billing address, and phone number.
• Payment Information: When you place an order, our secure payment gateway processes details via Visa, MasterCard, JCB, or PayPal. We do not store your full credit card or financial data on our servers.
• Order & Shopping History: Details of the plants, pots (like our Indoor Plant Pots collection), and care products you purchase, as well as saved items in your wishlist.
• Technical & Browsing Data: Information about your device, IP address, browser type, and how you navigate our site—such as your interest in Trending Houseplants or Shade Tolerant Indoor Plants.
• Communications: Records of any emails or messages you send to [email protected].

2. How We Use Your Information

We use your data with care, much like selecting the right Plant Food for your new Cactus & Succulent. Our purposes include:

• Processing your orders, payments, and arranging delivery to your doorstep.
• Providing customer support and responding to your inquiries about Plant Care or products.
• Improving our website, collections, and your shopping journey—ensuring it remains as straightforward as our checkout.
• Sending you updates (if you opt-in) about new arrivals, such as Large Leafed Plants or Tropical Indoor Plants.
• Securing our site and preventing fraud, ensuring every transaction is protected.
• Complying with legal obligations in the United Kingdom and internationally.

3. Sharing Your Information

We treat your data as carefully as we package our plants. We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: Trusted partners who help us operate our store, process payments, ship orders globally (except to a few restricted regions), and provide customer service. They are bound by strict confidentiality agreements.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose information to authorities.
• Business Transfers: In the event of a merger, sale, or transfer of our business assets, customer information may be part of the transferred assets.

4. Data Storage & Security

Your data is stored securely on protected servers. We implement appropriate technical and organisational measures—including encryption, access controls, and regular security assessments—to safeguard your information against unauthorised access, loss, or misuse. While we strive to protect your data, no online transmission is 100% secure, and we encourage you to use strong passwords and protect your login details.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

5. Your Rights & Choices

As a valued member of our global plant community, you have certain rights regarding your personal data:

• Access & Correction: You can access and update your account information at any time by logging into your account.
• Deletion: You may request deletion of your personal data, subject to legal and contractual obligations.
• Marketing Preferences: You can opt-out of marketing emails by clicking the “unsubscribe” link in any email or contacting us.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, with the same care we give every customer inquiry.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies—like nurturing a plant with the right light—to enhance your browsing experience. These help us remember your preferences, understand how you explore our Indoor Plants or Gifting collections, and improve site functionality.

You can manage your cookie preferences through your browser settings. Please note that disabling some cookies may affect your ability to use certain features of our site, such as adding items to your cart or saving your favourite Plants With Pots.

7. International Data Transfers

We serve plant lovers across the globe (excluding only a few regions due to customs restrictions). Your information may be transferred to and processed in countries outside the UK, including within the European Economic Area (EEA) and other jurisdictions. We ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time, just as we refresh our collections with new Trending Houseplants. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

Bringing the serenity of nature to your door, one secure transaction at a time.