Shipping & Returns

Welcome, plant lover. At Happy House Plants Sale Store, we believe the journey of your new leafy companion should be as serene and secure as the greenery we deliver. Just as we nurture each Indoor Tree, Variegated Houseplant, and Bonsai with care, we’ve designed our shipping and returns policy with transparency and trust at its roots.

📦 Shipping Information: Bringing Nature to Your Door

We carefully pack every order at our Liverpool nursery to ensure your plants arrive in vibrant health. Here’s what you need to know about getting your green friends home.

Order Processing & Dispatch

• ⏱️ Processing Time: All orders are lovingly prepared and dispatched within 1-2 business days.
• 📦 Packaging: Each plant is secured with specialised, eco-conscious materials to protect it during transit.

Shipping Methods & Delivery Timelines

We offer two reliable shipping options to suit your needs:

Please Note: We ship globally, bringing joy to plant lovers worldwide! However, we are currently unable to deliver to a few restricted regions in Asia and other remote locations. Delivery times are estimates and may occasionally be affected by customs or seasonal factors.

🔄 Our Returns & Exchanges Policy: Nurturing Your Satisfaction

We want you to be completely happy with your purchase. If something isn’t quite right, our policy is here to help—crafted with the same care as our Plant Care guides.

1. What Can Be Returned or Exchanged?

We happily accept returns and exchanges for most items within 15 days, including:

• All Indoor Plants: From Ferns and Cactus & Succulents to Tropical Indoor Plants and Indoor Trees.
• Pots & Planters: Our Indoor Plant Pots and Plants With Pots collections.
• Care Products: Plant Food and Plant Care items, if unopened and sealed.
• Gifts: Items from our Gifting range, provided they are unused.

🌵 Exceptions: Items We Cannot Accept Back

To ensure the health and quality of our living products, we cannot accept returns for:

• Custom or Final Sale Items: Clearly marked as “Final Sale” on the product page.
• Personalised Gifts: Any item that has been personalised or monogrammed.
• Opened or Used Care Products: Plant Food, soils, or treatments that have been opened.
• Plants with Signs of Post-Delivery Care Issues: As living beings, plants are sensitive. We cannot accept returns for problems arising after delivery due to environmental factors (light, water, humidity) or mishandling. Please consult our Plant Care guides for support.

This policy reflects our commitment to quality and the delicate nature of the living products we cherish, from our Trending Houseplants to our Shade Tolerant varieties.

2. The Step-by-Step Return or Exchange Process

1. Contact Us Within 15 Days: Email our plant-loving team at [email protected] with your order number and details. Please use the template below to help us assist you swiftly.
2. Await Authorisation & Instructions: We’ll respond within 1-2 business days with a Return Merchandise Authorisation (RMA) number and shipping instructions. Please do not send items back without this authorisation.
3. Package Your Item Securely: Repack the item in its original packaging, including all tags, pots, and accessories. For plants, please secure them as they were when delivered.
4. Ship to Our Nursery: Send your authorised return to our Liverpool nursery address (provided in your RMA email). We recommend using a tracked service.
5. We Inspect & Process: Once received, our team will inspect the item (within 1-2 business days) and notify you of the approval status.

3. Refunds & Credits: How and When You’ll Be Reimbursed

Upon approval of your return:

• Refund Method: Your refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
• Timeline: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or provider.
• Exchange Process: For exchanges, we will ship the replacement once the return is approved. You’ll get a new tracking number. Any price differences will be charged or refunded.
• Store Credit: If preferred, we can issue store credit for the item’s value, emailed to you as a code.

Just as we use secure payment gateways for transactions, your refund is processed with equal security and care.

4. Shipping Costs & Responsibilities

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item). We will provide a prepaid label in such cases.
• Original Shipping: Original shipping fees (Standard or Free) are non-refundable.
• International Returns: For our global community, any customs duties or taxes incurred on the return are the customer’s responsibility.

Bringing the serenity of nature to your door, one secure transaction at a time.